MORPH Terms & Conditions for E-Design Services

These Terms and Conditions ("Agreement") govern the e-design services ("Services") provided by Morph Moving Freedom, LLC ("Company," “MORPH”, "we," "us," or "our"). By engaging our Services, you ("Client," "you," or "your") agree to be bound by these terms.

1. Scope of Services

Our Services include:

  • Initial design consultation and discussions

  • Creation of design concepts and sketches

  • Recommendations for furniture, decor, and other design elements

2. Third-Party Purchases

Purchasing of recommended items is handled through SideDoor, a third-party trade sourcing tool. By using our Services, you acknowledge and agree that:

  • SideDoor's policies on returns, cancellations, damages, and lead times apply to all purchases.

  • Morph Moving Freedom, LLC is not responsible for any purchasing issues, including but not limited to product availability, lead times, shipping, returns, or damages.

3. SideDoor Policies

Returns

SideDoor does not accept product returns. They purchase and fulfill products from wholesale furnishings and décor vendors operating only to-the-trade, which generally do not accept returns.

Order Cancellations

Orders processed through SideDoor cannot be cancelled. Under certain circumstances (e.g., product availability issues or unavailability of substitute items), their team may assist in amending orders. For assistance, contact SideDoor via in-app chat or email at info@onsidedoor.com.

Damages

In cases of damage during transit or other product issues, SideDoor will coordinate repairs or replacement of damaged items. To report damages, you must:

  • Inspect all items at delivery and notify SideDoor of any issues within 48 hours

  • Provide the order number, a picture of the shipping packaging, and three pictures of the damaged item (two close-ups and one from further away) Contact SideDoor for damage claims at info@onsidedoor.com.

Lead Times

Lead times for products are provided by vendors and are estimates, not guarantees. Lead times are subject to change. If a lead time is extended excessively, SideDoor may offer you the option to wait for the item to restock, cancel the order for a site credit, or notify you via email about the lead time extension.

4. Change Orders

In the event that a selected item is no longer in stock or available, Morph Moving Freedom, LLC will notify you and provide new selections. A fee of $5 per piece will be charged for each new selection provided. This fee covers the time and effort involved in sourcing and recommending replacement items.

5. Receiver/Installation Requests

If you require a receiver/installation all at once, please send over your preferred items and we will provide you with a separate quote for the items and installation.

6. Client Responsibilities

You agree to:

  • Provide accurate and complete information regarding your design needs and preferences.

  • Review and approve design concepts and recommendations promptly.

  • Communicate any changes or concerns in a timely manner.

7. Limitation of Liability

Morph Moving Freedom, LLC shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the use of our Services or products purchased through SideDoor. Our total liability to you shall not exceed the fees paid for the design Services.

8. Indemnification

You agree to indemnify and hold harmless Morph Moving Freedom, LLC from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or in connection with your use of our Services or products purchased through SideDoor.

9. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the state in which Morph Moving Freedom, LLC is based, without regard to its conflict of law principles.

10. Dispute Resolution

Any disputes arising out of or in connection with this Agreement shall be resolved through good faith negotiations. If the dispute cannot be resolved through negotiations, it shall be submitted to mediation or binding arbitration in the state in which Morph Moving Freedom, LLC is based.

11. Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable.

12. Entire Agreement

This Agreement constitutes the entire understanding between you and Morph Moving Freedom, LLC with respect to the Services and supersedes all prior agreements, whether written or oral.

13. Contact Information

For questions or concerns regarding our design Services, please contact us at: support@movingfreedom.co

For issues related to purchasing through SideDoor, please contact SideDoor directly at info@onsidedoor.com.